So when I come in to work last night, Saturday night, it's written down that this one room is requesting a 2:30 AM wake up call. So later on, I go ahead and go to enter it, but it says this guest already has a wake-up call set, so I go to set another, and, uh, you know, I just don't have the heart to continue this rant.
You know all along I start complaining about this and that, this guy with the orthopedic pillow, this guy over here with the "no, I want to know what you're gonna do about it," and this lady with the roach, etc. What good does it do? Nothing. My heart's just not into dealing with these people anymore if I can't even complain about the ones that annoy me. I mean what's the point? Everybody's like "Don't let it bother you, Rob. Don't take it personally."
This recommedation went a little too well
Well, I do take it personally. But I guess I shouldn't. So fine, from now on it'll be like, "Oh, you want an extra towel. Fine. Here, take it." "You want a restaurant recommendation? I don't know, there's a McDonald's down the road."
That's another thing - they want to know where to eat. OK, so fine, I sent these people the other night over to Pete & Shorty's - they were looking for something casual, you know, a burger or something, so I sent them there, and they loved it. Great!
But that's not the end of it. They come back, and tell me how much they loved it. "Oh it was so good! That was perfect! Thanks, Rob! Good job!" But it didn't stop there! No, they had to hang around the next twenty minutes --- "Since you know the area, Rob.....tell us about this, uh, Channelside, what do they got there?....How about a good seafood restaurant....Is there a baseball game this week? Now, the Devil Rays, they play down in St. Pete, right? How about movie theaters, are there any around? We heard about that 'Busch Gardens' what is it like, a gardens, or something?"
Eventually, (and I think they may have started to take a hint when I began shuffling my paperwork) they said "Well, we need to get to bed, thanks again for recommending the Shorty Pete's. That was great! See you tommorrow, Rob." Yeah, see you tommorrow.
So just a little heads up, the next time you think about recommending a restaurant, be careful, don't recommend too well, or you may wind up with new, unwanted friends. My opinion is, if they get to know your first name well enough that they can come through the lobby and greet you by name without having to look at your name tag, then you've probably gotten too close. Mark my words, if I was working tonight, they'd probably come through and say something like, "Rob, what do you think of, oh, such-and-such restaurant" ("I mean since you were to able to so deftly recommend Pete and Shorty's, I guess you're the 'restaurant expert'. I wouldn't dare think about getting a grouper sandwich without your approval.")
But luckily, I'm off tonight, so, they'll probably come down to desk around midnight-12:30 or so, and they'll see Kevin, they'll probably start jaw-jacking with him..."Oh, is Rob off tonight? We were talking to him last night, and he recommended Pete and Shorty's.....(and so now we're best friends)....blah-blah-blah-blah-fricikn'-blah....."
I mean what's the big deal, I sent them to a restaurant. Fine. I didn't cook the food, you know? Fine, Pete and Shorty's was good. Whoop-de-doo, I'm happy for you. But, it's not like I'm going to be sitting around the bar later on with the guys, and this guy's over here is going be like, "Yeah, I'm a brain surgeon, I was operating on this guy and he started to hemmorage, and we saved his life, I skillfully was able to stop the bleeding by using the Grayson technique, a procedure I developed." And this other guy says, after a sip of his beer, "Well, I'm a fireman, and yesterday there was a burning orphanage, and I personally made six trips into the burning building and we saved every last one of those kids. How was your day, Rob? What do you do?"
"Uh, I work at a hotel, and I recommened a restaurant to this guy. In the grand scheme of things, you know, it's not much, but boy, that look on a guests' face when they come back from a restaurant that they enjoyed that you recommended to them. Wow. I mean, it just gets you right here." (I pound my heart)
Doctor: "I hear you man."